Right of withdrawal and exchange
You have a right of withdrawal of fourteen (14) calendar days from the date of receipt. During these delays, You will be able to return the products without having to justify reasons, nor to pay a penalty, except, if necessary, expenses of return. We will then refund the full amount of the items. In the case of an order for several items, your right of withdrawal will start from the day of delivery of the last item delivered. Durable Pleasures may refuse an order, provided that the customer is clearly informed if the items ordered have different delivery dates. All items may be subject to withdrawal, except those excluded by law in Article L121-21-8 of the Consumer Code. So, for hygienic reasons, items such as intimate accessories, briefs, tights must be returned in their original packaging, without having been tested or tested and in perfect condition. Aphrodisiacs and skincare or beauty products must be in their original packaging and intact. To exercise your right of withdrawal, you must make your unambiguous statement indicating your intention to return the Product to us. Durable Pleasures will acknowledge receipt of your withdrawal, by e-mail to the following address: firstname.lastname@example.org.The return of your item (s) must be made to Durable Pleasures, no later than fourteen (14) ) days after your withdrawal. Make sure your items are properly packaged. You must send your return package with sufficient postage to the shipping address on the accompanying documents. Keep precious your return receipt that can be useful in case of dispute. We do not refund broken or damaged items. You are solely responsible for the depreciation of property as a result of use beyond the characteristic and functional limits established for these properties. Plaisirs Durables commits itself to refund you all the sums paid at the reception of your parcel. Durable Pleasures will refund the returned products, subject to the above conditions, as well as the standard delivery charges. Supplied deliveries are reimbursed up to the standard delivery charge.
If you do not return your entire order and keep one or more products ordered, the amount of delivery charges "go" will not be reimbursed by Durable Pleasures. The refund will be made via the means of payment used during the returned order.
Thus, if your order has been paid by Credit Card, and if of course, the corresponding account is still active, the amount of returned items will be refunded to your account within 14 days.
- If the price of the item exchanged is higher than the one you return, make the payment corresponding to the difference (transfer) to avoid any delay in processing your return.
- We will refund your shipping costs (upon receipt of return by our service) if the return is the result of an error on our part or if it is defective. Please accompany your return with a proof from the Post Office.